Customer Service Charter | FBIA

Our Promise to you

At FBIA, you will enjoy a great experience with us, interacting with a team who are warm, welcoming, professional, and experts in their fields. We promise to keep you informed of any changes, requirements and developments to ensure that you are up to date with your insurance cover. We will get you back on your feet in the shortest time possible by settling all payable claims and give you regular updates throughout the claims process. Our services and products will continually evolve to meet your changing needs and expectations.

Our commitment to you as Our Customer

To be the most trusted and innovative insurance provider in Africa

What we expect from you
  • Provide us with accurate and required information/documents to underwrite the policy and process your claim.
  • Provide us with your most current contact details (e.g. postal address, mobile number, email address, etc.)
  • Familiarize yourself with your scope of cover and Terms & Conditions of your policy.
  • Give us feedback where you feel we did not live up to our promise to you