About Us

Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.

From only one branch in 1985, the Bank has grown over time and currently enjoys a network of 92 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology that enables customers to transact without having to fill in deposit or withdrawal slips.
In 2013 – the Bank hit the one Billion Shilling mark for the first time ever – more than doubling its pre-tax profit by 108% growth to 1.78billion.

In 2015 the Bank raked in Ksh 2.9Billion up from Ksh 2.62Billion over a similar period in 2014 buoyed by increased lending, aggressive deposits growth and growth in customer base. The Bank has significantly expanded its balance sheet over the past few years with the loan book, assets showing tremendous growth trajectory.

The bank has over 1.7million customers with a growing balance sheet and deposit base.

The Bank has received numerous awards including the Fastest Growing Bank based on Financials in 2015, Best Bank in Micro-Finance, 1st Runner-up in the Think Business Magazine Awards in 2013 & 2014 and recognized as the Best Farmers Bank in Kiambu and Laikipia counties. The bank emerged the 2nd best financial services provider in Kitui County during the Kitui Agricultural Trade Fair. The bank was also recognized by VISA International for having the ‘Best VISA Marketing/VISA Brand Awareness” Campaign with the catchy tagline – “The way to pay everyday” – for its EMV Visa Card.

The bank is leveraging on the successful adoption of the universal banking model. The model aims at gradually positioning the Bank as a one stop-shop providing retail & consumer products, SME, agribusiness, corporate banking and Trade Finance and insurance products.

The bank is also leveraging the devolved system to romp in more customers. The expansion is in line with the county banking roadmap aimed at optimizing the devolved governance structure.